Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we strive to provide only the best travel experiences – to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.

The Sales Manager, in conjunction with the Global Account Manager, will support one of United’s broadest, most complex, and strategic agency accounts and will be responsible for driving business results that include increasing United’s market share and optimizing revenue (including max ROI from lowest cost options). The Sales Manager will perform routine analysis to explore ways to maximize value from this partnership through new ideas and approaches to driving business results. Day-to-day management activities include oversight of customer incentives, contract agreements, distribution programs, and strategic account management. The Sales Manager will be heavily involved with maximizing United’s potential to build our brand and sell our uniquely United value propositions across a heavy schedule of virtual and in-person forums, activations, and events designed to drive unparalleled visibility and grow affinity for United.

• Supports Global Account Manager with day-to-day account management responsibilities, including resolution of service issues, capturing competitive intelligence, account planning, performance reporting, budgeting, and preparing client-facing presentation materials. Taking ownership of assigned areas within the TMC portfolio.
• Executes strategic and tactical initiatives in various geographical markets in coordination with the Global Account Manager.
• Work with CSC stakeholders on increasing brand awareness.
• Maintains real-time awareness of marketplace developments and communicates trends & opportunities.
• Has expert knowledge of United value propositions and sales processes

• Monitors and analyzes agency performance data to find opportunities and threats and collaborates with internal/external collaborators to develop and implement action plans to drive share to United. Leverages knowledge of digital selling tools and booking technologies to ensure that United is advantageously displayed in applicable selling channels.

• Collaborates with Global Account Manager to increase UA visibility and selling capabilities within the agency and across agency’s diversified lines of business. Activities include planning and execution of agent education events, leadership engagement meetings, promotional events, business planning sessions, and media planning.

Note: This position provides for a remote work arrangement, with preference toward candidates in Chicago, IL; Newark, NJ; New York City, NY; or Washington, D.C. This position will be required to travel up to 50 of the time.

• Bachelors Degree or equivalent work experience
• 3+ years’ experience in sales, airline management, marketing, digital, or customer experience
• Strong communication, analytical and negotiating skills
• Proficiency in key business computer applications (ex. MS Office)
• Ability to create and deliver exceptional client-facing presentations
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• MBA
• CTE/GLP
• Knowledge and user experience of the company’s systems and data sources used within Sales
• Salesforce/CRM system experience
• Ability to quickly learn and leverage digital and social selling tools

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.