• High School Diploma or General Education Development (GED) Diploma
• At least eighteen (18) years old
• Complete fluency in written and spoken English and Spanish
• One (1) year of customer service experience
• Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
• Able to work flexible shifts, travel and/or work variable hours including holidays and weekends
• Strong customer service skills
• Knowledge of Microsoft Word, Excel and Outlook
• Ability to stand for extended periods of time
• Highly motivated self-starter with the ability to multi-task
• Available for overnight travel (10%)
• Valid Visa to travel to the United States of America
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications:

• Excellent verbal and written communication skills
• Ability to work independently and in a team environment
• Attention to detail and strong organizational skills
• Effective research skills including the ability to analyze information and make determinations in accordance with company guidelines
• Experience performing under pressure and within fixed time constraints

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment
• Present for core hours but may need to work evenings, weekends and holidays

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)