Company Description
Cathay Pacific is a multi-award winning premium airline flying to destinations in Asia, Europe, North America and the Middle East via our home, Hong Kong. We are also known for our award-winning Cargo Airline, having won the prestigious Air Transport World’s Cargo Operator of the Year for two out of the last three years.
We are looking for an enthusiastic and customer-focused Cargo Sales & Services Officer to join our Cargo team based in Sydney.
Role Introduction
As a Cargo Sales & Services Officer, your main duty is to support cargo operations though sales support, customer service delivery, flight preparation, and operational coordination. This role ensures smooth and efficient cargo handling and customer engagement while upholding Cathay’s safety, compliance, and quality standards.
This is a fantastic opportunity to learn and develop into the role. We are looking for someone with the ability to think fast on their feet and enjoys variety in their work.
Key Responsibilities
- Provide superior customer service when liaising with and responding to cargo agent quotes and bookings
- Coordinating and checking cargo service activities between sales, operations and ground handling are to required standards;
- Prepare and check documentations and post-flight reports
- Ensure permits and licences are obtained and relevant permission and advices have been obtained for special shipments, including live animals and dangerous goods
- Assist with flight changes, diversions and freighter support
- Ensure compliance and conformance to all regulatory and internal safety, security, quality and procedural requirements.
Requirements
- Previous experience in customer service experience preferred;
- Proven planning and organisational skills with good attention to detail;
- Excellent MS Office application and digital skills;
- Exceptional customer service and interpersonal skills with a solutions based attitude;
- Able to work independently and within a wider regional team;
- Actively seeks continuous improvement and embraces systems improvements;
- Demonstrated flexibility and adaptability to deal with rapid changes in the environment.
Benefits
- Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top 10 Global Airlines.
- Make the most of your leave and take advantage of travel industry discounts including flights, hotels, tours, and car hire.
- Enjoy Health benefits with fully subsidised private health insurance premiums.
- Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.
Personal & Application Information
Join us as we continue our journey to rebuild, transform and shape Cathay Pacific vision to become one of the world’s greatest service brands. Please apply with a cover letter outlining your experience and demonstrate why you are interested in this role.
You must have Australian work rights and be in Australia to apply. We will not be sponsoring any work visas.
Cathay Pacific Airways is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
