IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian spanet. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.
Department - Digital
Location - Gurgaon
Work mode - On-site
Key Responsibilities:
Lead Design research initiative for the UX unit with user interviews and usability testing.
Lead all qualitative & quantitative research for the design decisions
Publish the reports for the Digital unit
Suggest intuitive and user-friendly interfaces for digital touchpoints. Hands on design practice is recommeded.
Collaborate closely with the Lead - B2C/B2B/B2E product managers, and developers to ensure seamless integration.
Required Skills and Qualifications:
Proficiency in design tools such as Figma, Sketch, and Adobe Creative Suite.
Presentation capabilities to company leadership, storytelling with numbes for better impressions.
Strong understanding of UX/UI principles
Awareness of design trends, mobile-first approaches, and customer engagement techniques.
Envisioning the upcoming trends and practices for digital transformation programs.
Experience:
Minimum of 3 years of experience in UI/UX design & user research, with a specialization in digital products.
Bachelor’s degree in Design, Human-Computer Interaction, or a related field.
Key Attributes:
Strong analytical skills with a keen eye for customer-centric design.
Collaborative mindset and ability to thrive in a fast-paced, cross-functional team environment.
Excellent communication and presentation skills to effectively advocate design decisions.
Additional information
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.
IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., xxxgoindigo.in). Please report any fake job offer to eco.goindigo.in
At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’
