Please note, this is not an active vacancy, but an opportunity for you to register an expression of interest for the following roles within our fantastic Network Control Team!
If youre profile matches our recruitment team will be in touch to discuss any upcoming opportunities in the team. Please ensure all of the pre-screening questions are answered when you are submitting your interest.
Network Control is comprised of highly a dedicated & experienced team with the purpose of ensuring safety & compliance, and providing our customers with the highest possible quality of service is an integral part of the overall Integrated Control Centre. Working closely with Flight Operations, Ground Operations, Cabin Services, Operations Planning, Safety and Security, and Maintenance Control.
All roles will be based in Capability Green in Luton and will be an average of fourteen shifts per 28 days, the shifts will be 12 hours shifts, typically from 6:30am-18:30pm, or 18:30pm-06:30am.
Roles
Crewing Officer: As a Crewing Officer, you will report into the Senior Crewing Officer whilst on shift. The Crewing department are responsible for managing all aspects crew rosters from the day of operation to 3 days out using the AIMS crew system and a range of decision support tools. Your role is to ensure all crew rosters are first and foremost safe, legal and compliant with local industrial agreements. You will also consider operational robustness; efficiency, cost effectiveness; Fatigue and Crew lifestyle considerations when making changes to rosters.
Customer Disruption Officer: As a Customer Disruption Officer, my role is to ensure that customers receive continuous support throughout any disruptions, with their welfare prioritised in accordance with business policies and regulations. I keep customers well-informed at every stage of the disruption to minimise uncertainty and provide clear communication. Additionally, I report on disruption events to facilitate efficient handling of customer claims and escalate any significant issues to the wider business to ensure timely resolution. The team also manages all crew hotel and transport arrangements for the initial three days of disruption and addresses any ad-hoc requests that arise on the day, ensuring smooth operations and customer satisfaction.
Operations Officer: As an Operations Officer, you will proactively manage Flight Watch duties by swapping aircraft as needed to minimise disruptions and delays, helping to maintain strong On Time Performance. You will work closely with the Crewing, Customer, and Maintenance teams to ensure the safe and efficient operation of the flying program, making sure all changes are communicated clearly and promptly to all relevant stakeholders. You will be responsible for applying and managing adhoc runway slots, adjusting them as necessary during disruptions while ensuring compliance with each airport’s slot regulations to avoid potential fines. Additionally, you will utilise third-party tools and contracts to monitor weather conditions across the easyJet network, developing and agreeing on mitigation plans when appropriate. You will also monitor the ACARS system, maintain timely communication with flight crews, respond to high-priority requests, and disseminate vital information to the correct stakeholders to support smooth operations.
