De Havilland Aircraft of Canada is currently searching for an Aircraft Support Technologist/ Technical Help Desk Technologist to join the In-Service Engineering Systems & Technical Support team. This position is responsible for providing the first point of contact and initial responses to customer queries and technical needs and assisting our customers with the return to service of their aircraft in as efficient and timely a manner as possible.

Key Responsibilities:

• Representing the highest standard of De Havilland Technical knowledge and professionalism. Maintain timely responses to customer queries and technical needs in accordance with the business Service Level Agreement and Charging Policy.
• Maintain focus on reducing operator OOS time and increased fleet utilization. 
• Maintain support to Continuing Airworthiness requirements for all fleet types through data collection and reporting, SDR/Incident investigation, and management
• Ensure quality solutions are provided in a 24/7 environment through the provision of technical troubleshooting, return to service documentation, and awareness of possible needed modifications
• Provide on-site assistance at operators facilities as required
• Create deliverables such as All Operator Messages, Service Letters, Concession Support Letters, Reference Instruction Letters, In-Service Activity Reports, and other fleet communications
• Prepare reports and communication packages to support customer meetings, regional reviews, conferences, working groups and other initiatives 

Requirements:

• Bachelor’s degree in engineering or AME license or equivalent,
• A minimum of five (5) years’ experience in aircraft maintenance and airline/AMO or aviation environment.
• Familiarity with the De Havilland aircraft family
• Strong background and understanding of aircraft structures, systems, and maintenance.
• Knowledge of TCCA and global regulatory requirements
• Strong organizational skills and customer service experience
• Strong working knowledge of Aircraft Systems, Avionics and Structures and able to function in an extremely fast-paced environment 
• Experience with Office 365 applications will be considered an asset. 
• Superior communication skills both to internal and external stakeholders with the ability to ensure professional communications in a highly charged and dynamic environment.
• Must be able to work with minimum supervision and with cross functional teams.
• Able to support flexible working hours as part of a 24/7/365 operation.

Skills:

• You demonstrate exceptional ability to deal effectively with Customers, in somewhat stressful circumstances. 
• You have exceptional organizational and presentation abilities 
• You have dynamic oral and written communication, with strong people skills
• You can work independently or as part of a team
• Strong interpersonal and written communication skills are essential 
• Customer support experience is a definite asset
• Intermediate to Advanced knowledge of MS Suite (Word, Excel, PowerPoint)