Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• ​This job is a member of the Safety Management Systems team.
• ​Responsible for overseeing the change management and safety assurance processes for Customer Experience and stations by identifying issues and developing mitigation strategies to improve and adapt existing processes directly affecting Ground Operations (below the wing), Gate Operations (above the wing) and Cargo Operations.

• Tracks key performance indicators and other hazards within the scope of the customer experience SMS through organizing and facilitating monthly Airport Operations Data Analysis Group (AODAG) and Airport Operations Data Analysis Working Group (AODAWG) meetings
• Collaborates with other policy & procedures departments to ensure new or changing safety policies & procedures are captured by the other departments
• Initiates continuous improvement activities, including but not limited to, developing training and procedures for airport operations personnel to support the company SMS, safety culture initiatives, just policy development and safety risk management enhancements
• Manages both internal and external safety audits (IOSA, DOD, IEP) and interfaces with multiple departments regarding ground operations safety and certification
• Assists with Regulatory Compliance, SMS in Corresponding with Regulatory Affairs regarding Voluntary Self Disclosures (VSDs) and Conducting System Analysis Team (SATs) meetings for systemic regulatory issues along with other ad hoc safety projects
• Conducts quality reviews of SMS documentation and provide departmental feedback to support continuous improvement
• Represents the company at industry conferences

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree or equivalent experience/training
• Experience in change management
• Knowledge of FAA and ICAO standards with regard to SMS

Preferred Qualifications- Education & Prior Job Experience

• N/A

Skills, Licenses & Certifications

• Ability to facilitate projects and teams
• Excellent problem solving/logic skills
• Critical thinker, organized, self-motivated and a natural ability to prioritize requests from many different stakeholders
• Ability to multi-task
• Ability to follow through and complete projects as individual contributor or collaborate as a team member
• Ability to analyze large volumes of technical information and synthesize data clearly and concisely
• Strong analytical, quantitative, and problem-solving skills in combination with the ability to frame solutions strategically and creatively
• Ability to interface with customer-facing employees, all levels of management, FAA, vendors and labor unions
• Intermediate level in Microsoft Office Suite software to include MS Word, Excel, and PowerPoint

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.