• High School Diploma or General Education Development Diploma GED.
• Five (5) years of leadership, operations, or aviation experience.
• Three (3) years of prior Part 121 airline experience.
• Experience supporting international operations, FIS, or working with CBP and TSA.
• Strong verbal and written communication skills.
• Strong customer service, decision-making, and problem-solving skills.
• Ability to work independently in a fast-paced, time-critical environment.
• Proficiency in Microsoft Office and Company-required systems.
• Ability to use handheld radios and make terminal announcements.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Available for occasional overnight travel (up to 10%).
• Must maintain a valid Driver’s License meeting Company insurance standards.
• Ability to acquire and maintain Security Identification Display Area (SIDA) badge and, where applicable, U.S. Customs clearance.
• Must pass a pre-employment drug test.
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.
• Must be in good standing for attendance and safety.

• Bachelor’s degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Prior Manager on Duty or airport shift-leadership experience.
• International hub or high-volume FIS operational experience.

• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short-notice.
• Work rotating shifts, nights, weekends, and holidays as required.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System.
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards.
• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls.
• Responsible for ensuring crewmembers have requisite training, resources and support to achieve safety objectives.
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities.
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

• Computer and other office equipment.

• Airports Environment.

• Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.

Compensation

The base pay range for this position is between $81,000 and $136,200 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.