About the Role:

The Dispatch Duty Manager plays a critical role in ensuring the efficient and effective operation of the dispatch department. This position is responsible for overseeing the daily activities of dispatch personnel, ensuring that all shipments are processed accurately and on time. The manager will implement strategies to optimize workflow and improve service delivery, while also addressing any operational challenges that may arise. Additionally, the Dispatch Duty Manager will be responsible for maintaining communication with various departments to ensure alignment and coordination of efforts. Ultimately, this role is pivotal in enhancing customer satisfaction and operational efficiency within the organization.

Shift: 

Afternoon 2:30 pm -10:30 pm (EST)

Minimum Qualifications:

• Bachelor&39;s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Proven experience in a dispatch or logistics management role, with a minimum of 3 years in a supervisory capacity.

Preferred Qualifications:

• Certification in logistics or supply chain management (e.g., APICS, CLTD).
• Experience with dispatch software and technology solutions.

Responsibilities:

• Supervise and coordinate the daily activities of the dispatch team to ensure timely and accurate shipment processing.
• Monitor and analyze dispatch operations to identify areas for improvement and implement effective solutions.
• Maintain communication with logistics, warehouse, and customer service teams to ensure seamless operations.
• Train and mentor dispatch staff to enhance their skills and ensure adherence to company policies and procedures.
• Prepare and present reports on dispatch performance metrics to senior management.

Skills:

The required skills for this role include strong leadership and communication abilities, which are essential for managing a diverse team and ensuring effective collaboration across departments. Analytical skills are crucial for monitoring dispatch operations and identifying areas for improvement, allowing the manager to implement data-driven solutions. Proficiency in logistics software enhances the ability to streamline processes and improve efficiency. Additionally, problem-solving skills are vital for addressing operational challenges promptly and effectively. Preferred skills, such as knowledge of industry best practices and certifications, further contribute to the manager&39;s ability to lead the team towards achieving organizational goals.