• Monitor and enter customer orders.
• Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Serves customers by providing product and service information and resolving product and service concerns.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Provide required reports to both internal and externa customers.
• Maintained and ensured accuracy of internal reports and records (repair orders, quotations and invoices).
• Keep records of customer interactions, process customer accounts and file documents.
• Take the extra mile to engage customers.
• Follow communication procedures, guidelines and policies
• Handled and responded to customer inquiries in all forms (email, phone, in person, fax) daily.
• Served as point of communication for ground services personnel and assisted in completion of internal and external customer request.
• Coordinated shipments to the customers through verifying information
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Built and maintained rapport with customers to become a trusted advisor and partner in supplier decisions.
• Screen POs & contracts for discrepancy and inconsistency.
• Update JDE /ODM fields for smooth order processing.
• Inform other departments of order requirements and probably order risk
• Coordinate with internal & external customers Philippine MRO requirements.
• Contribute to team effort by accomplishing related results as needed
• Follow instructions & guidelines set my management.
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets (KPI).
• Perform other duties as required by departmental procedures
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others. 

Qualifications

• Bachelor’s degree in Business Administration, Business Management, or a related field 

•  3+ years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role  

• Excellent written and oral communication skills  

• Knowledge of customer service practices and guidelines  

• Good computer skills  

• Displaying a morally right and professional behavior  

• Having strong etiquettes when communicating with clients as well as the team  

• Good time management and organizational skills  

• Ability to handle stressful situations  

• A team player and having the ability to work collaboratively  

• Ability to offer excellent customer service

• Working hours is Morning or Mid Shift

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global spanet. 

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.  

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!